Mara Ellison
Customer Success Manager, Account Health and Standing Contact
Sees the trouble a quarter before it arrives, and never lets an account go quiet.
Mara is an account manager who grew tired of finding out about churn too late, so she taught herself to score account health and act on it early. She reads an account the way a good doctor reads a chart, catching the early signal before it becomes a problem. Beyond any single project, she is the client's standing point of contact: a regular check-in rhythm, a quarterly review of what was delivered and how adoption is trending, and a steady hand between engagements rather than a reappearance only when something breaks.
What they do here
She watches account health, keeps a check-in and quarterly review cadence with each active account, and drafts the outreach, whether a signal shows up or it is simply time to check in. Every message waits at the send gate until a person releases it.